Activities

FAQs and solutions regarding tracking and logging of activities in the challenge.

Where can I check my progress against other participants?

You can check the challenge leaderboard after it goes live on the first day of the challenge.

My activities do not show up on the challenge leaderboard or I do not see my username on the challenge leaderboard after authorising Togoparts to connect to my Strava account.

The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours for your activities to be updated on the Togoparts Leaderboard after you have completed your activities. If any irregularities occur, please email us at support@togoparts.com; Please allow up to 48 hours for us to respond.

How can I be sure I'm logging my distance for the challenge?

You will receive an email notification that your registration was successful after you have registered. If you have already registered but are yet to authorise Togoparts to connect to your Strava account, you will receive an email reminder to do so immediately.

I linked my Strava Account late, will my prior activities be captured?

Yes, so as long as they have been uploaded to your Strava Account and their dates are within the challenge period. If any irregularities occur, please email us at support@togoparts.com; Please allow up to 48 hours for us to respond.

What to do if I have linked my Strava late in the challenge?

Send us an email at support@togoparts.com to notify us of the issue for our operations team to pull up your activities from the back end and have them reflected in the challenge.

Are Indoor Rides accepted in the challenges?

Some of our challenges do. We recommend that you find out more information about this in the Challenge Details section of our challenge page. If you have further questions, you may email us at support@togoparts.com.

Why are some of my activities not registered?

Your activities may be uploaded late (a few days after the activity), especially for riders or runners that use other tracking apps like Garmin. We advise you to upload your activities as soon as possible. If your Strava privacy setting is not set to PUBLIC, our leaderboard will not be able to pull your activities and update them automatically.

Can I tag my teammates/friends on my activities?

No. Tagging of activities are not allowed as per our challenge rules. Each participant must record and upload their activities via their own Strava account. While some of these tagged activities may show, our team reserves the right to remove these tagged activities respectively.

We have already tagged our teammates to those activities, what will happen?

Our team goes through the leaderboard weekly. If by any chance that identical rides are detected, Togoparts reserves the right to remove these identical rides from the challenge.

Why are my activities missing in the challenge?

There are a few reasons why they could be missing:

  1. You have recorded your activities prior to linking your Strava to the challenge. Our system only recognizes activities that are recorded after the linking.

  2. You have set an incorrect activity type on Strava. Please refer to our challenge page to see which activities are accepted.

  3. Your activity may have been flagged and removed.

  4. Your activity may have been duplicated. Our system automatically removes overlapping and duplicated activities.

  5. You may have violated some of the Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities.

How do we verify if the activities are legit?

Our team goes through every single ride and run a session of each participant on a weekly basis. Towards the end of the challenge, these checks increase in frequency. If you spot any dubious activities, please contact us at paym50green@togoparts.com

Contact us if your issue is not listed here